FAQ

Frequently Asked Questions:

 

When will my order ship?

Orders ship within one to two business days after order. Time in transit for ground shipping is 2 to 4 business days depending on where you are located. Your order will ship from Baltimore, Maryland.

How is my order shipped?

Most orders are shipped via USPS. UPS Ground and Express shipping is also available and can be selected during checkout. Large orders are shipped by LTL (shipped on pallets). Orders to Hawaii and Alaska are usually shipped via USPS Priority Mail.

What are my shipping charges?

For shipping charges and express shipping options, just add the items you would like to order to your cart and a “shipping calculator” will give you UPS shipping charges up to 300 lbs. Please contact us for Shipping charges for pallet shipments and larger orders.

How do I track my order?

On the day your order is shipped you will be sent an email with your tracking information. Orders shipped via UPS, USPS can be tracked by entering your email or phone number. Time in transit for ground shipping is 1 to 4 business days depending on where you are located. Pro numbers and web tracking is provided by email for LTL shipments.

What form of payment do you accept?

We accept PayPal and ordering on our site is secure.

How do I know if my product is compatible with a container?

You should always test your product with the container you have selected prior to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with glass, plastic or metal. Email or call us to request a sample.

What if I need to cancel an order?

Please contact us if you need to cancel your order.

What if I need to return my order?

Any of our items  can be returned within 30 days of receipt. Returns should be shipped to us at our address below. Please check our Return Policies.

What if part of my order is damaged or missing?

Please contact us if any of your order is damaged or missing. Damaged shipments are rare and will be replaced or refunded. Shipments are insured by UPS so please inspect your shipment upon delivery and report any damage to the UPS driver.

Do you ship to Canada?

Yes, we ship to all locations in Canada. Canadian customers will be charged separately upon delivery for duties, brokerage fees and customs fees. We also ship to various countries outside the US and Canada – address international inquiries to bismillahbodyoil2014@gmail.com

Can I place a willcall order?

Usually not. However, if you have a special circumstance, please call us.

Do you have a catalog?

All of our items with prices are shown online. Sorry, no we do not have a print catalog.

What if I have any other questions?

We are here to help. Please call us at  410-752-9029 or email us at bismillahbodyoil2014@gmail.com Our phone hours are 8:30am to 7:00pm, EST, Monday through Saturday.

Contact Information:

Bismillah Body Oil
213 W Saratoga St
Baltimore, MD 21201
410-752-9029 phone
bismillahbodyoil2014@gmail.com

Monday thru Friday
8:30am – 7:00pm EST